Shipping policy
At Nivora, we are committed to delivering your order safely and on time.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
- Canada: 7–12 business days
- United States: 7–12 business days
- International: 7–15 business days
Delivery times may vary depending on your location, customs processing, and shipping carrier delays.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery location. We may offer free shipping on selected orders or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees charged by their country's customs authorities.
Delays
While we strive to deliver on time, delays may occur due to weather conditions, customs clearance, or courier issues. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct before placing your order. Nivora is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team:
Email: support@mynivora.com
Thank you for shopping with Nivora. We appreciate your trust and look forward to serving you.